We want you to be confident in your purchase. This policy explains how cancellations and refunds work for Tachova subscriptions and one-time service packages.
Subscriptions
Cancel anytime. You can cancel a monthly or annual subscription at any time from Billing in your workspace. Cancellation takes effect at the end of the current billing period — you keep full access until that date and are not charged again.
Monthly plans. Charges for the current month are non-refundable. We do not pro-rate partial months.
Annual plans. Annual fees are non-refundable after the first 14 days. Within the first 14 days of a new annual subscription, contact us and we will refund the annual fee in full and cancel the plan, provided no significant credentialing work has already been performed.
Failed payments. If a payment fails, we will retry and notify you. After 14 days of non-payment, access may be downgraded or suspended until the balance is resolved.
One-time Service Packages
Service packages such as the Launch Package include manual work performed by our team. Because work begins immediately on purchase, refunds are issued as follows:
- Before work begins (typically 24 hours of purchase): 100% refund on request.
- After work begins, before submissions are filed: partial refund based on hours already worked.
- After submissions are filed to payers / CAQH / boards: non-refundable.
How to Request a Refund
Email billing@tachova.com from the email address on your account. Include your order or invoice ID. We respond within two business days.
Chargebacks
Please reach out to us before initiating a chargeback. Most billing concerns can be resolved within one business day. Chargebacks filed before contacting us may result in account suspension while the dispute is investigated.
Promotions & Discounts
Promotional pricing, credits, and discounts are not refundable in cash and may have additional terms communicated at the time of the offer.